ZALANDO SHOP
seller channel
Terms of Service
1. Introduction
1.1 ZALANDO SHOP-commerce
transactions are welcome through the website interface or mobile application (“ZALANDO SHOP Page”). Before using Meta's website or creating a ZALANDO SHOP
account ("Account"), please read the following terms of service
and Meta's e-commerce platform operation regulations to clearly understand
its relationship with ZALANDO SHOP Co., Ltd and Meta's affiliates and
subsidiaries (hereinafter referred to as Meta). "Meta",
collectively "us", "us", "our") legal rights and
obligations. The "Services" we provide or provide include (a)
the ZALANDO SHOP Website, (b) the services provided by the ZALANDO
SHOP Website and the ZALANDO SHOP Client Software available on the ZALANDO
SHOP Website, and (c) all information, links, functions, data, Text, images,
graphics, music, audio, video (including livestreams), messages, labels,
content, programs, software, service applications (including any mobile service
applications) or other materials are available on ZALANDO SHOP from the
website or related services of the ZALANDO SHOP website
("Content"). Any new functionality added or extended to the Service
is subject to these Terms of Service. These terms of service govern your use of
the services provided by Meta.
1.2 The Service includes an online
exchange service that connects consumers with each other to provide
opportunities between buyers ("Buyers") and sellers
("Sellers") (collectively, "Friends"). ”, “User” or “Parties””). The
real sales contract is directly between the buyer and the seller. The parties
involved in the transaction will be responsible for the sales contract,
commodity list, product warranty, etc. between them. ZALANDO SHOP does not
interfere with transactions between users. ZALANDO SHOP may or may not
pre-screen users or user-provided content or information. ZALANDO SHOP
reserves the right to re ZALANDO SHOP any content or information on the ZALANDO
SHOP website in accordance with clause 6.4 below. ZALANDO SHOP does not
guarantee that the user will actually complete the transaction. notes,
1.3 Before becoming a user of the ZALANDO
SHOP website, you need to read and accept all terms and conditions set forth
and referenced in these Terms of Service and the Privacy Policy referenced
here.
1.4 ZALANDO SHOP reserves the right
to change, modify, suspend or terminate all or any part of the ZALANDO
SHOP website or services at any time as required by law. A beta version of the
Service or its functionality may not be identical to the final version.
1.5 ZALANDO SHOP reserves the right
to refuse your account opening request or access to ZALANDO SHOP website
or services in accordance with the law and terms of service.
By using the Service or creating an
account with Meta, you accept and agree to these Terms of Service and the
additional policies that follow here.
If you do not agree to these terms of
service, please do not use the service or visit the ZALANDO SHOP page. If
you are a minor or person of limited civil capacity under the laws of your
country of residence, you will need to obtain a supply or contract, as the case
may be, to open an account or use the Services. In this case, the parent or
legal guardian needs help understanding or accepting the terms of the family
agreement on your behalf. If you are unsure of your age and civil capacity, or
understand that these terms and related laws apply to your civil affairs,
please do not create an account or use the services with unlimited assistance
from a parent or legal guardian. If you are a parent or legal guardian of
MINIMERS or have limited civil capacity, case-by-case compliance with legal
requirements and witness statements, the current representative accepts these
Terms of Service and is responsible for the entire process of using the ZALANDO
SHOP account or services, but not specifically.
2. Privacy
2.1 ZALANDO SHOP takes the security
of your information very seriously. To protect the interests of users, ZALANDO
SHOP provides a privacy policy on Gold.vn that explains Gold's
security practices in detail. Please refer to the Privacy Policy to understand
how ZALANDO SHOP collects and uses information related to user accounts
and/or use of the Services ("User Information"). These Terms of
Service are closely related to the Privacy Policy. By using the Services or
providing information on the ZALANDO SHOP website, users:
Allow ZALANDO SHOP to collect, use,
publish and/or process your content, personal data and user information as set
forth in the Privacy Policy; agree and acknowledge that the information
provided on Meta's website is jointly owned by you and Meta; and will
not directly or Indirectly disclose user information to any third party, or in
any way allow any third party to access or use that information.
2.2 Users who obtain personal data of
other users through the use of the Service ("Recipients") hereby
agree
(i) comply with all applicable laws and
regulations regarding the security of personal information related to such
information;
(ii) allow the user who is the owner of
the personal information collected by the recipient (“disclosing party”) to delete his/her information collected from the database. the
recipient's data;
(iii) allow the Disclosing Party to review
the information that the Receiving Party has collected about them as or as
required by applicable law.
3. Limitation of U.S. Liability
3.1 ZALANDO SHOP grants users the
appropriate rights to access and use the Services under the terms and
conditions set forth in these Terms of Service. All content, trademarks,
service marks, trade names, logos and other proprietary intellectual property
rights ("Intellectual Property Rights") displayed on Meta's
website are owned by ZALANDO SHOP and third-party owners, as applicable.
No party accessing the ZALANDO SHOP website shall be granted, directly or
indirectly, any right or license to use or reproduce any intellectual property
rights, nor shall any party accessing the ZALANDO SHOP website be
authorized to access the website. intellectual property. By using or accessing
the Services, you agree to abide by copyright, trademark, service mark or any other
laws that protect the Services, the ZALANDO SHOP Site and the contents of
the ZALANDO SHOP Site. You agree not to reproduce, distribute, republish,
transmit, publicly disclose, publicly perform, modify, adapt, rent, sell or
create any portion of the Services, ZALANDO SHOP Sites and derivative
works of ZALANDO SHOP Site content. You may not copy or modify any part or
all of the ZALANDO SHOP website on any server or as part of any other
website without Meta's prior written consent. In addition, you agree not
to use any robots,
3.2 ZALANDO SHOP allows connections
to the ZALANDO SHOP Website from the User's Website, provided that the
User's Website is not construed as an endorsement or link to ZALANDO SHOP
of any kind.
4. Software
Any software provided by ZALANDO SHOP
to users is subject to these Terms of Service. ZALANDO SHOP reserves all
rights with respect to the software not expressly granted herein by Meta.
Any script or code linked to or referenced from the Services is licensed to you
by a third party, not Meta, who is the owner of such script or code.
5. Accounts and Security
5.1 Certain features of our Services
require account registration by selecting a unique username
("Username") and password and providing certain personal information.
You may use your account to access other products, websites or services
that ZALANDO SHOP permits, is associated with or is using. ZALANDO
SHOP does not test and is not responsible for any content, functionality,
security, service, privacy policy or other practices of such products, websites
or services. If you use your account to access other products, websites or
services that ZALANDO SHOP permits, is affiliated with or is working with,
the terms of service for those products, websites or services,
5.2 You agree to (a) keep your password
confidential and use your username and password only when logging in, (b)
ensure that you log out of your account after each login session on the ZALANDO
SHOP website, and (c) promptly notify ZALANDO SHOP of any Unauthorized use of your account, username and/or
password. You are responsible for activities under your username and account,
including loss or damage resulting from unauthorized use of your password or
user's failure to comply with these terms.
5.3 You agree that ZALANDO SHOP
reserves the right to immediately delete the user account and user name, delete
or cancel any content related to the user account and user name from the ZALANDO
SHOP website for any reason, regardless of whether or not to notify the user or
any other third party. responsibility. Reasons for these actions may include
(a) prolonged inactivity of accounts and usernames, (b) violation of the terms
or spirit of these Terms of Service, (c) engaging in illegal, fraudulent,
harassing, intrusive, threatening or abusive conduct, ( d) have multiple user
accounts, (e) purchase products on the ZALANDO SHOP website for commercial
purposes, (f) buy in bulk from a seller or a group of related sellers, (g)
abuse discount codes or sponsorship or promotional benefits (including selling
discount codes to third parties and misusing coupon codes on ZALANDO SHOP
Sites), (h) engaging in harmful actions against other users, third parties,
or Meta's financial interests. Use of the account for unlawful,
fraudulent, harassing, intrusive, threatening or abusive purposes may be
submitted to competent government agencies as required by law.
5.4 The user can notify ZALANDO SHOP
in writing to request to delete the account. However, the user remains
responsible and liable for any incomplete transactions (generated before or
after account deletion) or shipments of goods related to the requested account.
Then, in accordance with the terms of service, users must contact ZALANDO
SHOP after timely and complete completion and completion of incomplete
transactions. The user is responsible for his/her account deletion request.
5.5 You may use the Service and/or open an
account with ZALANDO SHOP only if you meet the conditions for accepting
these Terms of Service.
6. Terms of Use
6.1 The license to use the ZALANDO
SHOP website and services remains in effect until terminated. The license will
terminate in accordance with these Terms of Service or if the User
breaches any term or condition set forth in these Terms of Service. In this
case, ZALANDO SHOP may terminate the user's use with or without notice.
6.2 The User shall not:
(a) upload, post, transmit or otherwise
make available any unlawful, harmful, threatening, abusive, harassing,
confusing, intrusive, misleading, defamatory, offensive, obscene, defamatory,
invasive, offensive or racially discriminatory content, racial or any other
inappropriate content;
(b) violates any law, third party rights
or Meta's Product Prohibition/Restriction Policy;
(c) post, transmit, or otherwise display
any Content in the presence of a minor or use the Services in any way that
harms a minor; which way;
(d) use the Services or post content to
impersonate, or otherwise misrepresent, any person or entity;
(e) forge headers or otherwise manipulate
formats to conceal the origin of any Content transmitted through the Services;
(f) ZALANDO SHOP any proprietary notices
from the ZALANDO SHOP website;
(g) cause, accept or authorize
modification, creation of derivative works or adaptation services without the
express permission of Meta;
(h) use the Services for the benefit of
any third party or for any conduct not acceptable under these Terms of Service;
(i) use the Services or post Content for a
fraudulent, unreasonable, false, misleading or misleading purpose;
(j) opening and operating various user
accounts for any conduct that violates the terms or spirit of these Terms of
Service;
(k) access the ZALANDO SHOPe-commerce
platform, open an account or otherwise through any software or hardware not
approved or provided by Meta, including simulator software, simulators,
automation software or any similar software, device or hardware Access your
user account.
(l) modify the price of any product or
interfere with the catalogue of other users.
(m) take any action that
falsifies Meta's rating or feedback system;
(n) Attempt to transcode, reverse
engineer, disassemble or hack the Service (or any of its components);
circumvent or circumvent any application by ZALANDO SHOP to the Service and/or
data transmitted, processed or stored by ZALANDO SHOP encryption
technology or security measures;
(o) utilize or collect any information,
including any personal information or data, in connection with other user
accounts;
(p) upload, email, post, transmit or
otherwise disclose any content not authorized by you under any law or contract
or relationship of trust (such as inside information known or disclosed as part
of an employment relationship, proprietary and confidential information or
pursuant to a nondisclosure agreement);
(q) upload, e-mail, post, transmit or
otherwise make available any Content that could result in infringement of
patents, trademarks, trade secrets, copyrights or any other rights. any
privilege of either party;
(r) upload, email, post, transmit or
otherwise make publicly available any advertising, promotional material,
"harassing mail", "spam", "string" and authorised
or unlawful, or any other form of unauthorized authorized solicitation;
(s) upload, email, post, transmit or
otherwise disclose any computer code, file containing viruses, worms, trojan
horses or any other computer code, files designed to directly or indirectly
interfere with, control, interrupt, destroy or limit the whole or functionality
or program materials any computer software or hardware or data or
telecommunications equipment;
(t) disrupt the normal flow of
interaction, speed up the "scrolling" of the screen faster than other
users are capable of on the Service, or otherwise perform actions that
negatively affect the performance of the Service. participate in real
transactions,
(u) interfere with, manipulate or disrupt
the Services or servers or systems associated with the Services or other users’ use and experience of the Services,
or fail to comply with any requirements, processes, policies and legal
locations of systems associated with Meta;
(v) take any action or conduct that may
directly or indirectly disrupt, disable, overload or damage the Service or
servers or systems associated with the Service;
(w) use the Services to knowingly or
inadvertently violate the laws relating to the prevention of money laundering
or the prevention of terrorism;
(x) use the Services to violate or
circumvent any penalties or embargoes imposed or enforced by the relevant authorities.
(y) use the Services to violate the
privacy of others or to "stalk" or otherwise harass others;
(z) infringe Meta's rights, including
any intellectual property rights, and cause confusion;
(aa) use the Service to collect or store
personal data of other users in connection with the prohibited conduct and
activities described above; and/or
(ab) List merchandise that infringes a
third party's copyright, trademark, or other intellectual property rights, or
use the Service in a manner that may infringe a third party's intellectual
property rights.
6.3 Users understand that content, whether
publicly posted or privately transmitted, is solely the responsibility of the
creator. This means that you, and not Meta, are solely responsible for
what you upload, post, email, transmit or otherwise make public on the ZALANDO
SHOP website. Users understand that by using the ZALANDO SHOP website, you
may encounter content that you deem objectionable, inappropriate or
inappropriate. ZALANDO SHOP is not responsible for the Content, including
errors or omissions relating to the Content, or for loss or damage arising out
of the use of or reliance on the Content as posted, mailed, transmitted or
otherwise published. Download or otherwise publish on the ZALANDO SHOP
website.
6.4 User acknowledges that ZALANDO
SHOPand its designees have the sole right (but not the obligation) to screen,
reject, delete, stop, suspend, ZALANDO SHOP or ZALANDO SHOP any content
available on the Site. ZALANDO SHOP website, including any content or information
you post. ZALANDO SHOPreserves the right to reZALANDO SHOP(i) content that
violates the Terms of Service; (ii) if ZALANDO SHOPreceives a valid claim
made by other users in accordance with the law; (iii) if ZALANDO SHOPreceives
to a valid intellectual property infringement notice or legal(4) Other reasons
prescribed by law. As part of our efforts to protect the Service or its
users, ZALANDO SHOPreserves the right to block communications related to
the Service, including status updates, posts, messages and/or chats. or
otherwise enforce the terms of these Terms of Service. User agrees that he or
she must evaluate and assume all risks associated with any use of the Content,
including any reliance on the accuracy, completeness or usefulness of the Content.
In this regard, the user acknowledges that he does not need, and to the fullest
extent permitted by law, does not need to rely on any content created by or
submitted to Meta, including information locations on ZALANDO SHOPForums
or other parts of Meta.
6.5 The user accepts and agrees that ZALANDO
SHOPcan access, maintain and disclose the user's account information as
required by law or ordered by a court or government agency or agency. A
competent government agency requires ZALANDO SHOPor other legal grounds
to: (a) comply with legal process; (b) enforce terms of service; (c) respond to
complaints about content that violates the rights of third parties; (d) respond
to user requests for customer service; ( e) protect the rights, property or
safety of Meta, users and/or the community.
7. Violation of Terms of Service
7.1 Violations of this policy may result
in a range of actions, including any or all of the following:
- delete product catalogs;
- the right to restrict the use of the
account;
- suspension and termination of accounts;
- To recover money/property obtained by
fraud, and related costs of shipping, payment, etc. for the order;
- criminal charges;
- apply for civil relief, including claims
and/or temporary emergency measures;
- Other actions or remedies in accordance
with Community Standards, Terms of Service or ZALANDO SHOPPolicy.
7.2 If you find a user on our ZALANDO
SHOPwebsite who violates the Terms of Service, please contact ZALANDO SHOPhere.
8. Reporting potential inspections of
intellectual property
8.1 The user is an independent individual
or organization and is not affiliated with Meta. ZALANDO SHOPis also
not an agent or representative of the user and does not own and/or own any
merchandise offered for sale on Meta's website.
8.2 If you are the owner of intellectual
property rights (“Intellectual
Property Owner”) or an authorized representative of the
intellectual property owner (“Intellectual Property
Representative”) and you believe that your rights or
the rights of a potential customer are infringing, please use the enclosed The
sample complaint form provides valid documentation to demonstrate the existence
and legal ownership of the claimant's intellectual property, protected
intellectual property in the relevant territory, and evidence of intellectual
property infringement in the listing for the specific claim. Sent to ZALANDO
SHOPhere. We will take reasonable time to process the information provided.
9. Orders and Payments
9.1 ZALANDO SHOPsupports one or more
of the following payment methods from time to time:
(i) Credit/Debit Card or Credit Card
Instalment Payment
Credit/debit card payments or credit card
installments are made through third-party payment channels, and the list of
accepted cards depends on the payment channel you use.
(ii) Cash on Delivery (COD)
ZALANDO SHOPoffers cash on delivery in
select countries. Buyer may pay the carrier directly in cash upon delivery.
(iii) Payment by Domestic ATM Card -
Internet Banking
Domestic ATM Card Payment Method -
Internet Banking is only available for buyers with a domestic ATM card with an
online banking link (online payment), not for VISA and MasterCard.
9.2 The buyer can only change the payment
channel before payment.
9.3 ZALANDO SHOPshall not be liable
to the Buyer or Seller for any loss or damage suffered by the Buyer or Seller
as a result of incorrectly entered shipping and/or payment information for
placing an order and/or the use of payment methods not listed in Clause 9.1
above. ZALANDO SHOPreserves the right to check the legality of the buyer's
right to use the payment method, and reserves the right to suspend the
transaction until the legality is confirmed or to cancel the transaction if the
legality cannot be confirmed.
Note: ZALANDO SHOPwill be responsible
for orders placed using ZALANDO SHOPShipping Support.
9.4 At present, ZALANDO SHOPcan only
pay users by bank transfer. Therefore, users need to provide bank account
information to ZALANDO SHOPin order to receive payment, that is, payment
for products sold or refunded from Meta.
10. ZALANDO SHOPAccount Balance
10.1 ZALANDO SHOPAccount Balance is a
feature provided by ZALANDO SHOPor its authorised service providers to
assist in confirming the sale proceeds or refund value of return/refund
transactions. The total value confirmed minus the amount paid will appear in
the ZALANDO SHOPaccount balance.
10.2 You may transfer the full amount
recorded in your ZALANDO SHOPAccount Balance (up to the full amount in
your ZALANDO SHOPAccount Balance) by submitting a remittance request to
the bank account from which you have provided ZALANDO SHOPwith the
information (the "Receiving Account"). request ("Payment
Request"). ZALANDO SHOPcan also automatically transfer the value
identified in your ZALANDO SHOPaccount balance to your receiving account
on a regular basis based on your settings. Depending on the relevant banking
business, ZALANDO SHOPonly makes transfers on business days and it may
take up to 3 (three) business days for such transfers to be credited to the
receiving account.
10.3 Revenue from sales using the delivery
services supported on the ZALANDO SHOPpage will be credited to the ZALANDO
SHOPaccount balance 10 (ten) days after the order is updated to delivery
status. Successful (for ZALANDO SHOPMall orders), or 48 days later when
the order is updated to Delivery Successful status (for orders not belonging
to ZALANDO SHOPMall) or hours after buyer confirms receipt. Purchases for
Return/Refund Cash on Payment (COD) orders will be credited to the ZALANDO
SHOPaccount balance within 01 (one) business day from the date the
return/refund request is received.
10.4 Once a payment request has been
submitted, it cannot be changed or cancelled.
10.5 If an error occurs during the
processing of any transaction, you agree to authorize ZALANDO SHOPto
correct the error and credit or debit your receiving account, provided that the
correction complies with the relevant laws. If ZALANDO SHOPis unable to
credit or debit the Receiving Account for any reason, you will also authorize
us to continue crediting or debiting the Receiving Account to any bank account
or other payment method provided to you after charging any relevant
fees Meta, or to the extent permitted by law, deduct credit or debit and
related charges from the credit balance in your ZALANDO SHOPaccount
balance.
10.6 You authorize us to make a credit or
debit entry for the amount identified in your ZALANDO SHOPAccount Balance
for the purpose of:
(i) correct any errors in the execution of
transactions;
(ii) ZALANDO SHOPbelieves that you
have engaged in fraudulent or suspicious transactions and/or transactions
(iii) in relation to any loss, damage or
inaccuracy;
(iv) in relation to any bonus or refund;
(v) in relation to any outstanding fees;
(vi) in connection with the resolution of
any transaction disputes, including any indemnification against you;
(vii) in relation to prohibited products
or products recalled by competent authorities; and
(viii) in relation to any modification of
the agreement undertaken by the buyer and the seller.
11. ZALANDO SHOPWarranty Policy
11.1 ZALANDO SHOPGuarantee is a
service provided by ZALANDO SHOPor a unit authorized by ZALANDO SHOPto
protect transactions. To prevent liability risk, the amount paid by Buyer to
Seller for an order will be retained by ZALANDO SHOPor
a Meta-authorized entity (“ZALANDO SHOPGuarantee Account”). The seller
will not receive interest or any other benefit on funds in the ZALANDO
SHOPsecured account.
11.2 After the Buyer has paid for the
Order ("Buyer Pays"), the Buyer's payment will remain in the ZALANDO
SHOPGuarantee Account until:
(a) Buyer sends ZALANDO SHOPconfirmation
that he has received the item, in which case ZALANDO SHOPwill transfer
Buyer's payment to Seller's ZALANDO SHOPSecured Account unless Clause
11.2(d) applies;
(b) If the ZALANDO SHOPWarranty
Period (or an extension approved pursuant to Clause 11.3) has expired, unless
Clauses 11.2(c) and 11.2(d) apply, ZALANDO SHOPwill transfer payment from
the Buyer to the ZALANDO SHOPWarranty Account the seller;
(c) If ZALANDO SHOPdetermines that
Buyer's return/refund request has been approved, ZALANDO SHOPwill refund
Buyer in accordance with the terms of the Return Policy, unless Section 11.2(d)
applies. ZALANDO SHOPMerchandise and Refund.
(d) when ZALANDO SHOPreasonably
determines that it is reasonable to allocate buyer payments, including
when ZALANDO SHOPbelieves it is reasonably necessary to comply with any
applicable law or court order or to enforce these Terms of Service.
Self-agreement between buyer and seller
will not apply ZALANDO SHOPWarranty Policy.
11.3 Payments made through the ZALANDO
SHOPPayment Channel will remain in the ZALANDO SHOPGuarantee Account for a
certain period of time (“Riya
Guarantee Period”). For more information on ZALANDO
SHOPGuarantee Time, follow this link .
11.4 If the Seller's bank account cannot
be credited and/or the Seller cannot be reached, ZALANDO SHOPwill use the
information provided by the Seller to contact the Seller. If Seller cannot be
reached, ZALANDO SHOPwill process Buyer's payment after twelve (12) months
from the date Buyer's payment is due to Seller but has not been paid to Seller.
is in compliance with the law.
11.5 The seller/buyer must be the
beneficiary of the account and conduct transactions on the ZALANDO SHOPwebsite
by themselves. ZALANDO SHOPreserves the right to require sellers or buyers
to provide personal data such as portraits, bank account information and/or any
other necessary documentation for information verification purposes, including
third-party payment and confirmation required by shipping service providers.
Seller/Buyer hereby agrees to ZALANDO SHOPto use or provide his/her
personal data for Seller/Buyer to use ZALANDO SHOPWebsite. In addition,
the seller/buyer authorises ZALANDO SHOPto use his/her personal data to
respond to any inquiries that ZALANDO SHOPdeems necessary to confirm the
identity of the seller/buyer as the seller/buyer bank to other organisations.
Privacy Policy.
11.6 Meta's Warranty is in addition
to, and not a limitation of, the Seller's and Buyer's obligations under
applicable law, which may be broader or stricter than the legal requirements
in Meta's Warranty Policy. ZALANDO SHOPGuarantee is neither intended
nor intended to assist the seller or buyer in fulfilling their own legal
obligations, which are solely the responsibility of the seller or buyer.
purchase, and ZALANDO SHOPis not responsible for the legal obligations of
the seller or buyer above. Meta's Warranty Policy does not constitute a
product warranty under any circumstances.
11.7 For the avoidance of doubt, any
transactions not carried out on the ZALANDO SHOPWebsite will not be
covered by the ZALANDO SHOPWarranty.
12. ZALANDO SHOPCoin Points System
12.1 Users may accumulate Reward Points (“ZALANDO SHOPCoins”) on the ZALANDO SHOPWebsite by using the ZALANDO SHOPGuarantee
system or by participating in ZALANDO SHOPactivities (“Qualifying Activities”) at Meta’s sole discretion. ). Generally, ZALANDO SHOPCoins will be
credited to user accounts upon completion of a successful Meta-approved
transaction or activity. If you are a user and your account is not eligible to
participate, you are eligible to participate in the ZALANDO SHOPCoin
reward system.
12.2 Incomplete transactions using
the ZALANDO SHOPGuarantee on the ZALANDO SHOPwebsite will not be
eligible to participate in the ZALANDO SHOPCoin reward system. ZALANDO
SHOPreserves the right to exclude items that are not subject to the ZALANDO
SHOPCoin reward system.
12.3 ZALANDO SHOPcoins have no
monetary value, do not constitute the user's property, and cannot be bought,
sold, transferred or exchanged for cash.
12.4 In accordance with the rules and
regulations established by ZALANDO SHOPfrom time to time, and the
restrictions determined by ZALANDO SHOPat its sole discretion, the User
may use ZALANDO SHOPCoins by sending a request to Meta, and use ZALANDO
SHOPCoins to deduct from the price of products in accordance with ZALANDO
SHOPfrom time to time. purchases on the ZALANDO SHOPwebsite. All refunds
are subject to the Returns and Refunds Policy in Section 14.4.
12.5 The ZALANDO SHOPCoin you use
will be deducted from your ZALANDO SHOPCoin balance. Each ZALANDO
SHOPCoin has an expiry date. Please check your account details on the ZALANDO
SHOPpage for ZALANDO SHOPCoin balances and expiration dates.
12.6 ZALANDO SHOPwill notify you from
time to time that ZALANDO SHOPCoin Bonus Points will be applied to certain
Qualifying Activities. Eligible activities may include your purchases with
participating sellers or certain ZALANDO SHOPpromotions. We will notify
you from time to time of the applicable terms of such reward programs.
12.7 If you have a claim for the amount
of ZALANDO SHOPCoins you have received from an Eligible Event, you must
submit such claim to ZALANDO SHOP(here) within one (01) month from the
date of your successful delivery. We may ask you to provide evidence to support
your claim. ZALANDO SHOPreserves the right to refuse to resolve a claim if
the deadline for filing a complaint has passed.
12.8 ZALANDO SHOPmakes no guarantees
and accepts no liability for the tax liability of ZALANDO SHOPCoin. You
should check with your tax advisor if receiving ZALANDO SHOPCoins will
affect your tax liability.
12.9 To the extent required by applicable
law, ZALANDO SHOPreserves the right to (i) terminate the ZALANDO SHOPCoins
Rewards System at any time, and (ii) cancel or postpone User participation in
the use of the ZALANDO SHOPCoins Rewards System, including the right to
acquire or use ZALANDO SHOPCoins.
13. Female Shipping
13.1 After the order has been shipped
successfully, ZALANDO SHOPwill receive payment from the buyer and notify
the seller. Unless otherwise agreed with Meta, it is the seller's
responsibility to provide ZALANDO SHOPwith sufficient bank account
information to process payment for this order.
13.2 The Seller shall make every effort to
ensure that the Buyer receives the Goods on time and within the ZALANDO
SHOPGuarantee Time.
13.3 The user understands that the seller
bears all risks related to the transportation of the purchased goods, and
guarantees that the seller has or will insure the goods (including
transportation). If the purchased merchandise is damaged, lost or undeliverable
in transit, the user acknowledges and agrees that ZALANDO SHOPshall not be
liable for any loss, cost, expense or liability arising therefrom, nor shall
the seller and/or buyer be liable. The carrier will be contacted to resolve
such incidents.
13.4 For cross-border transactions.
The
user understands that when a listing indicates a product to be shipped from
abroad ("overseas product"), the product is sold by the seller
outside the relevant country, and the export/import of the product is subject
to law. Users should be aware of import and export restrictions in the
importing country. The user agrees that ZALANDO SHOPcannot provide legal
advice in this regard, and agrees that ZALANDO SHOPdoes not assume any
risk or responsibility related to the import and export of goods.
If
the user chooses to purchase products overseas, it means that the user agrees
to entrust ZALANDO SHOPto go through the necessary procedures/steps for
overseas imported products by himself or through a third party, and enter the
relevant laws according to law.
14. Cancellations, returns and refunds
14.1 Buyers can only cancel an order before
paying with an international credit/debit card.
14.2 Buyers may request returns andRefund.
14.3 ZALANDO SHOPdoes not manage
cancellations, returns and refunds of orders traded between buyers and sellers
themselves.
14.4 If you paid in ZALANDO SHOPCoin
and received a refund based on Meta’s Return and Refund Policy, ZALANDO SHOPwill refund the amount
you paid for the item and the amount of ZALANDO SHOPCoin you used in your
account, respectively.
15. Seller's Responsibilities
15.1 The Seller must manage and ensure the
accuracy and completeness of information such as updated prices and product
details, the number of products in stock, and updated terms and conditions of
sale in the Seller’s
product catalog, and must not post inaccurate or misleading information.
15.2 Product prices are at the seller's
discretion, except for products priced by the competent authority. The product
price shall include the full amount paid by the buyer (eg taxes, fees, etc.)
and the seller will not require the buyer to pay any additional or separate
amounts. If the listed price of a good or service does not expressly indicate
that the price includes or does not include charges associated with the
purchase of the good or service, such as taxes, packaging charges, shipping and
other charges, other charges incurred, the price is understood to be Include
all related fees above.
15.3 To the extent permitted by law,
Seller agrees that ZALANDO SHOPmay, at its sole discretion, conduct
promotions through price reductions, discounts or refunds or otherwise to
facilitate transactions between buyers and sellers. The final price to be paid
by the buyer is the actual price with the above adjustments applied.
15.4 In order to facilitate the purchase
of products listed by the seller, ZALANDO SHOPmay publish such products on
third party websites (such as portals and price comparison portals) and other
websites (domestic or international) operated by or in partnership after the
price). with Meta.
15.5 It is the seller's responsibility to
provide the buyer with an invoice in accordance with the law.
15.6 Seller acknowledges and agrees that
Seller is responsible for paying taxes, customs fees and any charges for
products sold and ZALANDO SHOPdoes not provide any legal or regulatory
advice. If necessary, the seller should use professional tax consulting
services.
15.7 Seller acknowledges and agrees that
any breach of ZALANDO SHOPPolicy by Seller will result in the conduct
described in clause 7.1.
16. Charges
16.1 Unless otherwise stipulated in these
terms of service or otherwise agreed by the parties, buyers do not need to pay
any fees for using the services of Raya e-commerce trading platform.
16.2 If there is any fee payable, that fee
shall also be taxable in accordance with the relevant laws. Seller acknowledges
and agrees that ZALANDO SHOPmay deduct fees and applicable taxes due
to ZALANDO SHOPfrom the sales amount paid by Buyer. ZALANDO SHOPwill
issue receipts or financial invoices for fees and taxes paid by Seller upon
request. See how to request a financial invoice here.
16.3 Payment of Fees
The payment fee is the fee charged by
the ZALANDO SHOPe-commerce trading floor for each successful order (does
not apply to the cancellation of the entire order or the order that requires a
return/refund). In all cases, it is the seller's responsibility to pay for the
payment.
Payment fees will be deducted directly
from each order when the sale is credited to the seller's ZALANDO SHOPaccount
balance when the seller makes a withdrawal.
The payment fee is calculated based on the
total amount paid by the buyer for the order, including the total amount of the
item and the shipping cost actually paid by the buyer.
Depending on the payment method the buyer
chooses, the payment fees that apply to each order vary:
Payment method Fee (including VAT)
credit/debit card or
Credit card installment 1.5%
Cash on Delivery (COD) 1.5%
Domestic ATM Card/Internet Banking 1.5%
MetaPay Wallet 1.5%
16.4 Fixed Fees
ZALANDO SHOPaccepts sellers/ZALANDO SHOPas
"Immediate Refunds" (Orders placed under "Delivered") or
orders with a return/refund request that are successfully conducted through
the ZALANDO SHOPe-commerce exchange for the sale of products and the use
of seller services (orders placed under "Delivered"). Except why the
item has not been received). The flat fee is a percentage of the total
transaction value, including VAT. Seller is obligated to pay all fixed fees and
related taxes (including but not limited to VAT).
calculate:
Flat Fee = Total Order Value x 1.5%.
(Note: The total order value is the total
amount the buyer must pay for each specific order; excluding shipping and other
charges the seller must pay to Meta).
The flat fee is deducted directly from each
order when the sales proceeds are transferred to the seller's ZALANDO SHOPaccount
balance for withdrawal by the seller.
Seller agrees and irrevocably
authorizes ZALANDO SHOPto deduct the fees set forth in Section 16 of the
Terms of Service from Seller's ZALANDO SHOPGuarantee Account, ZALANDO
SHOPAccount Balance, or any amount held by ZALANDO SHOPfrom time to time
or collected on behalf of Seller without Seller's consent .
The flat fees set forth in this section do
not apply to genuine sellers (ZALANDO SHOPMall).
17. Disputes
17.1 If there is a problem related to the
transaction, the buyer and the seller agree to settle the dispute through
negotiation first, and ZALANDO SHOPwill make reasonable arrangements. If
the negotiation fails, the user can complain to the local competent authority
to resolve the disputes arising from the transaction.
17.2 Both the Seller and the Buyer
undertake and agree that they will not sue or otherwise claim against ZALANDO
SHOPor its Affiliates (other than ZALANDO SHOPor its Affiliates) with
respect to any Products related to such Claims. Transactions made on the ZALANDO
SHOPwebsite or any disputes related to it.
17.3 Users covered by ZALANDO SHOPSafeguarding
Policy may submit a written request to ZALANDO SHOPto assist in resolving
disputes arising from transactions. ZALANDO SHOPwill take necessary steps
to assist users in resolving these disputes. Please see Meta's Returns and
Refunds Policy for more details.
17.4 For greater clarity, support under
this clause 17 applies only to buyers of ZALANDO SHOPwarranties. Buyers
using other payment methods can contact the seller directly.
18. Feedback
18.1 ZALANDO SHOPalways receives
information and feedback from users to help ZALANDO SHOPimprove service
quality. See Meta's feedback process below:
(ii) Requires feedback in writing via
email or using the feedback form available on the App.
(iii) All anonymous replies are not
accepted.
(iv) Users who participate in the feedback
will be fully informed and given the opportunity to improve the situation.
(v) Unacceptable and defamatory responses
are not accepted
19. US Exclusion of Liability
19.1 The Services are provided "as
available" and ZALANDO SHOPdisclaims any warranties, disclaimers or
guarantees of any performance, implied, implied, warranties, warranties,
performance, non-violation, merchantability or fitness for a particular
purpose, and no NO WARRANTIES, GUARANTEE CURRENT, AFTER PURCHASE OR USE OF THE
PRODUCT.
19.2 The User accepts that any risk
outside the use or operation of the ZALANDO SHOPWebsite and/or ZALANDO
SHOPServices will accompany the User for a limited lifetime.
19.3 ZALANDO SHOPdoes not control,
warrant or assume responsibility for: (a) the suitability, existence, quality,
safety or legality of the products offered on the ZALANDO SHOPwebsite; (b)
the ability of the seller to sell the product or the buyer to purchase and pay
for the product Ability. In the event of a dispute involving one or more users,
these users agree to resolve the dispute directly with each other and
release ZALANDO SHOPand its affiliates from all claims, demands and
damages, losses arising out of or in connection with the dispute.
20. EXCLUSION AND LIMITATION OF LIABILITY
20.1 ZALANDO SHOPis not responsible
for contracts, warranties, errors (including necessity (active or passive),
product liability, liability or obligation), other persons in connection with
laws, legal rights, regulations or otherwise
(i) (A) loss of use; (B) loss of profits;
(C) loss of revenue; (D) loss of data; (E) loss of prestige; or (F) failure to
retain harmful practices, directly or indirectly; or
(ii) indirect, incidental, special or
consequential damages (including any loss of data, service interruption,
computer, electronic equipment) arising out of or in connection with the use of
the ZALANDO SHOPwebsite or services, including damages there, even
if ZALANDO SHOPhas been notified of this Likelihood of damage or
correction.
20.2 You have the right to request
termination of your account and/or stop using the service in case of release
due to the service.
20.3 In the judgment of the court
committee, Meta's case is liable to the maximum limit permitted by law
(including your non-official unbelievable potential customers) of any third
party limited to the lesser of (A) the fees paid by you in Under ZALANDO
SHOPWarranty Policy; (B) 2,000,000 relevant guilders (option 2 million) or such
other amount as expressly defined in the JUMP General Judgment.
20.4 Nothing in these Terms of Service
limits or excludes any liability for personal injury or results of accuracy
caused by SHOPP's negligence, accident or fraud. SHOPP's participation in this
liability is not limited and/or excluded by law.
21. Links and Interactions with Third
Party Websites/Services
Third party links contained on the ZALANDO
SHOPwebsite will cause users to exit the ZALANDO SHOPwebsite. These links
may be provided out of courtesy. Websites or applications accessed from these
links are not controlled by ZALANDO SHOPin any way, and you access them at
your own risk.
Users may interact with, purchase goods
and/or use third-party services, or participate in third-party promotions when
using the ZALANDO SHOPwebsite. Any such activity, and any terms,
conditions, warranties or representations related to it, shall be solely a
relationship/deal/agreement between the user and the relevant third party.
ZALANDO SHOPprovides services to you in
accordance with these Terms of Service. And the user acknowledges and agrees
that certain third parties that provide goods and/or services through the ZALANDO
SHOPwebsite may require you to agree to additional terms and conditions or
terms and conditions before you use or access such goods or services through
the ZALANDO SHOPwebsite. Acceptance of these additional terms and
conditions will constitute separate legal binding between you and such third
party.
ZALANDO SHOPis not responsible or liable
in any way for any content (including links or links), exchanges, purchases and
transactions between users. Use with any third party website or service that
links to or links to Meta. ZALANDO SHOPprovides these links or
facilitates such interaction only as a convenience and the inclusion of any
link shall not in any way imply or represent Meta's affiliation,
endorsement or endorsement of any linked site and/or any content therein.
ZALANDO SHOPallows you to share videos
from YouTube in the ZALANDO SHOPLive feature ("YouTube
Content"). By sharing YouTube content, you agree to be bound by YouTube's
Privacy Policy ( http://www.google.com/policies/privacy ).
22. User's Contribution to the Service
22.1 By submitting any Content to Meta,
you represent and warrant that you have obtained all necessary rights and/or
agree to grant ZALANDO SHOPthe following rights. You further acknowledge
and agree that you are solely responsible for any content you post or provide
on or through the Services, including for the accuracy, reliability,
originality, clear copy of rights, legal compliance with respect to any
Contribution and LEGALLY LIMITED LIABILITY. The user hereby grants to ZALANDO
SHOPand its successors the continuing, irrevocable, worldwide, non-exclusive,
royalty-free, sublicensable and transferable rights. , use, reproduce,
distribute, reproduce, transfer, alter, modify, create derivative works from,
publicly display, and make such contributions through or in connection with the
Services through any medium and any channel of communication, including for the
purpose of Promote or redistribute part of the Service (or a derivative of the
Service). The rights you grant to us will only end when you or ZALANDO
SHOPdelete your Contribution from the Service. You understand that your
donation may be diverted to various systems and modified to comply and meet
technical requirements. The rights you grant to us will only end when you
or ZALANDO SHOPdelete your Contribution from the Service. You understand
that your donation may be diverted to various systems and modified to comply
and meet technical requirements. The rights you grant to us will only end when
you or ZALANDO SHOPdelete your Contribution from the Service. You
understand that your donation may be diverted to various systems and modified
to comply and meet technical requirements.
22.2 Any content, material, information or
ideas (referred to as "Content".Submissions") posted by the User
on or through the Service or otherwise transmitted to ZALANDO SHOPin any
way, ZALANDO SHOPwill not be protected and may be subject to Disseminated
or used by ZALANDO SHOPor its affiliates for any purpose, including
product development, production and marketing, without charge or liability to
users. By submitting content to Meta, you acknowledge and agree that ZALANDO
SHOPand/or Third parties may independently develop software, applications,
interfaces, products, and modify and enhance software, applications,
interfaces, products, functions, code, or other features of the same or similar
ideas as described herein. Therefore, you hereby grant ZALANDO SHOPand its
successors, a continuous, irrevocable, worldwide, non-exclusive, royalty-free,
sublicensable and transferable, right to use, reproduce, distribute, republish,
transmit, modify, modify, create derivative works from, publicly available
through the Display and performance of such Submissions through or in
connection with Submissions in any medium or through any communication channel,
including in order to promote or redistribute portions of the Services (or
derivatives of the Services). This provision does not apply to individuals who
are the subject of Meta's Privacy Policy Information unless you publicly
provide such information on or through the Service. Irrevocable, general,
non-exclusive, royalty-free, sublicensable and transferable, by or in
connection with in any medium and through any communication Channel
submissions, including for the purpose of promoting or redistributing part of
the Service (or its derivatives). This provision does not apply to personal
information that is the subject of Meta's Privacy Policy unless you
publicly provide this on or through the Service. Class Information.
Irrevocable, generic, non-exclusive, royalty-free, sublicensable and
transferable, through or in connection with content submitted in any medium and
through any communication channel, including for the purpose of promoting or
redistributing the Services ( or its derivatives). This provision does not
apply to personal information that is the subject of Meta’s Privacy Policy unless you make
such information publicly available on or through the Services. Change, modify,
create derivative works, publicly display and the execution of such
submissions, through or in connection with any media and any channel, any
communications, including for the purpose of promoting or redistributing part
of the Services (or derivatives thereof). This provision does not apply to
personal information that is the subject of Meta's Privacy Policy , unless
you publicly provide such information on or through the Services. Change,
modify, create derivative works, publicly display and perform such Submissions,
through or in connection with the Submissions, through any media and any
channel, any communications, including for the purpose of promoting or
Redistribute a portion of the Service (or a derivative thereof). This provision
does not apply to personal information that is the subject of Meta's
Privacy Policy unless you publicly provide such information on or through the
Service.
23. Third-Party Access to Services and
External Linkscontribution
23.1 Each party contributing to the
Services in respect of data, messages, images, audio, video, software and other
content shall be responsible for any relevant accuracy, reliability,
originality, clarity rights, legal compliance and legal restrictions
responsible for the contribution. ZALANDO SHOPwill reZALANDO SHOPfrom the
website/app information regarding the sale of counterfeit goods, knockoffs,
smuggled goods, goods infringing intellectual property rights and other illegal
goods, services and information upon discovery or receipt of a well-founded
complaint about such information Information. Users do not require ZALANDO
SHOPto be responsible for any activities or omissions of users, including but
not limited to matters they publish or otherwise provide through the service.
23.2 In addition, ZALANDO SHOPWebsites
may contain links to third-party products, websites, services and offers. These
third party links, products, websites, services and offers are not owned and
controlled by Meta. In fact, such products, websites, services and offers
are produced by and are owned by their respective third parties and are
protected by copyright or other proprietary rights or other intellectual laws
and treaties. ZALANDO SHOPdoes not review and is not responsible for the
content, functionality, security, services, privacy policies or other practices
of these third parties. ZALANDO SHOPencourages users to inquire about the
terms and other policies of third parties listed on their websites or
otherwise. By using the Services, you acknowledge that ZALANDO SHOPis not
responsible for your use or inability to use any website or widget. You further
acknowledge and agree that ZALANDO SHOPmay prohibit your use or removal of
any third-party link or application on the Services to the extent such
third-party restrictions are in violation of these Terms of Service.
24. USER ASSESSMENTS AND WARRANTIES
User represents and warrants that:
(a) the User has the ability, (in the case
of a minor, with the valid consent of a parent or legal guardian), the legal
right and ability to sign these Terms of Service and abide by their terms; and
(b) Users use the Services only for lawful
purposes and in compliance with these Terms of Service and all applicable laws,
rules, regulations, directives, guidelines, policies and regulations.
25. Compensation
You agree to indemnify, defend and hold
harmless Meta, its shareholders, subsidiaries, affiliates, directors,
officers, agents, co-brand owners or partners, and employees from claims and
lawsuits. , actions, proceedings and obligations, losses, payments, fines,
penalties, fees and related costs (including dispute resolution costs) are
borne by the indemnified party due to (a) transactions conducted on or in
connection with the ZALANDO SHOPwebsite (unless ZALANDO SHOPor its
affiliates are the seller of the transaction related to the claim), (b) ZALANDO
SHOPWarranty Policy, (c) organized, operated, administered and/or executed by
or on behalf of Meta, (d) your breach of or failure to comply with any
provision of these Terms of Service or any policies or guidelines referred to
herein, (e) your use or misuse of the Services, or (f) your violation of any law
or the rights of any third party, or (g) the User any content posted.
26. Privacy
If any provision of these Terms of Service
is unlawful, revoked or unenforceable for any reason, then that provision shall
be severed from these terms and conditions. This Agreement does not affect the
validity or enforceability of any remaining provisions, nor does it affect the
validity or enforceability of any provision subject to legal review.
27. Applicable law
These Terms of Service shall be governed
by and construed in accordance with applicable laws. Any dispute, controversy,
claim or disagreement arising out of or in connection with these Terms of
Service against or in connection with ZALANDO SHOP or any indemnified
party that is the subject of these Terms of Service shall be resolved by the
relevant International Arbitration Center (VIAC). The language of arbitration
shall be the relevant language.
28. General provisions
28.1 ZALANDO SHOP reserves all rights
not granted herein.
28.2 ZALANDO SHOP reserves the right
to amend these Terms of Service at any time by posting the revised Terms of
Service on the ZALANDO SHOP Website. User's continued use of the ZALANDO
SHOP website after posting changes will constitute User's acceptance of the
revised Terms of Service.
28.3 The User may not assign, sublicense
or transfer any rights or obligations hereunder granted to the User.
28.4 Nothing in these Terms of Service
shall create a partnership, joint venture or agency owner relationship between
you and Meta.
28.5 Meta's failure to perform any
provision of this Agreement at any time or time shall not in any way
affect Meta's subsequent rights to exercise such rights, unless such
rights are waived in writing.
28.6 These Terms of Service are for the
benefit of ZALANDO SHOP and the User only, but for the benefit of any
other person or entity, excluding Meta's affiliates and subsidiaries (and
each successor or assignee of ZALANDO SHOP or its affiliates and
subsidiaries). people).
28.7 The terms set forth in these Terms of
Service and any agreements and policies contained or referenced in these Terms
of Service constitute the general agreement and understanding between the
parties regarding the Services and the ZALANDO SHOP Website, and supersede
any prior agreements or understandings between the parties. parties involved in
this. The parties enter into an agreement in accordance with these Terms of
Service, and the parties do not rely on representations, representations,
warranties, understandings, promises, promises or promises of any kind, except
as expressly provided in these Terms of Service. These Terms of Service shall
not be contradicted, construed, or supplemented by evidence of prior
agreements, any existing oral agreements, or any consistent additional terms.
28.8 You agree to comply with all
applicable laws relating to anti-corruption and anti-bribery.
28.9 If you have any questions or concerns
about the Terms of Service on the ZALANDO SHOP Website or issues related
to the Terms of Service, please contact ZALANDO SHOP here.
Legal Notices: Please send all legal
notices to ZALANDO SHOP here – Attn: Relevant Legal Team.
I have read these Terms of Service and
agree to all of the terms below, as any terms will be modified below. By
clicking "Sign Up" or "Sign Up via Facebook" when
registering to use the ZALANDO SHOP website, I understand that I am
creating a digital signature that I understand has a quality and effective hand
signature effect.
Updated April 27, 2022.
This version goes into effect on April 5,
2022. To refer to earlier versions of the Terms of Service, click here.
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